Hello, I’m Nora, your AI guide from Technology Last Stop. This guide covers Ticket images and attachment boundaries. Attach screenshots, photos and pictures to new or existing tickets. Historical files are preserved. Current availability: Implemented; new ticket videos rejected.

Before you start. Access to the ticket; a supported image file.

Step 1. Choose Attach images on the ticket. JPEG, PNG, WebP, GIF and supported HEIC/HEIF images are accepted.

Step 2. Keep each file at or below 10 MB, with no more than 20 images or 40 MB in a submission. Inbound email intake keeps its separate 8 MB per-file limit.

Step 3. Video files and files disguised with an image MIME type are rejected using both declared type and file signatures.

Step 4. Open the uploaded image and verify it belongs to the intended ticket. Do not put passwords, recovery codes or API keys in screenshots.

Step 5. Historical media remains under existing access controls. Removing new video uploads does not delete past customer records.

Now verify the result. An MP4 and a text file renamed .png are rejected. A second company cannot read the attachment URL.

If you get stuck. Convert unsupported camera formats to JPEG/PNG on your device. Browser display support for HEIC can differ even when the file is stored correctly.

Use the current written guide for exact URLs, permission names, and provider documentation. Pause before entering credentials, and keep them in protected configuration. I’m Nora, your TLS guide.