Hello, I’m Nora, your AI guide from Technology Last Stop. This guide covers Service status and incident communications. Provide visible service health and updates without promising an unverified restoration time. Current availability: Manual tracker implemented; independent monitoring pending.

Before you start. TLS owner for global updates, or company administrator for company status.

Step 1. Open /status for the public TLS tracker, or Company Workspace > Service tracker for company-specific updates.

Step 2. Choose a service and state: gray unverified, green operational, yellow degraded or red outage. Write the observed impact and next action, then publish the update.

Step 3. Post progress and verified recovery as new updates. Concurrent changes require a refresh; earlier updates stay in history. Do not include confidential company information in global updates.

Step 4. During a recorded active incident, new ticket/email acknowledgements use a friendly known-issue response with the tracker link and TLS support signature. Existing ticket and mailbox routing remains in place.

Step 5. Configure an independent uptime provider and status site before promising complete-outage monitoring. This in-app tracker cannot stay available if the whole hosting platform is down.

Step 6. In RingCentral Admin, add a temporary outage greeting through the relevant call queue or IVR. Use: We are aware of a technical issue and are working to restore service. Our team is reviewing support requests and will share updates through LastStop Connect. No restoration time is confirmed. This release does not change telephone greetings automatically.

Now verify the result. A company cannot read or update another company tracker. Anonymous readers can see global updates but cannot publish them. A missing health check appears gray, not green.

If you get stuck. No phone announcement: RingCentral call routing and voice greeting access must be configured separately.

Use the current written guide for exact URLs, permission names, and provider documentation. Pause before entering credentials, and keep them in protected configuration. I’m Nora, your TLS guide.