Hello, I’m Nora, your AI guide from Technology Last Stop. This guide covers Renewal grace, receipts and service recovery. Keep previously paid service during a bounded renewal grace period; suspend on expiry and restore after confirmed settlement. Current availability: Implemented with automated checks; actual provider and email acceptance required.

Before you start. A valid billing email and a paid plan with a recorded term. A configured support mailbox with provider-approved sender permission.

Step 1. Read /policies before accepting a new order. The account stores the selected plan, term, policy version, acting user and acceptance timestamp. Keep the signed order separately.

Step 2. After a canonical Stripe paid invoice, one receipt is queued for the company billing email. Duplicate webhooks do not duplicate receipts. Manually confirmed paid plan orders are also picked up by the notice scheduler.

Step 3. Fixed terms receive 90-, 30-, 14- and 7-day reminders. A late-starting schedule sends the currently applicable reminder without a backlog.

Step 4. A failed renewal for previously paid licenses enters 30-day grace measured from canonical invoice finalization. Duplicate, late or newer invoice events cannot restart the original deadline. Initial unpaid purchases and unpaid additions do not receive new access. Billing remains available and company records are retained after service suspension.

Step 5. Payment reminders are staged on days 0, 7, 14, 21, 27 and 29, followed by suspension at day 30. The current stage is queued without a backlog; billing contacts and active TLS owners receive the applicable renewal notice. The delivery worker suppresses obsolete notices after the billing condition changes. Provider acceptance and actual receipt must be verified separately.

Step 6. After canonical settlement of the original unpaid renewal and a valid paid current subscription, restore the previously licensed service and clear the incident. A newer paid adjustment alone cannot erase the unpaid renewal. A canceled or paused subscription remains suspended.

Step 7. Use Licenses & billing > Request nonrenewal. Give at least 30 days notice for fixed terms unless the signed agreement or law differs. The request records notice, not a confirmed Stripe cancellation. Complete cancellation in the hosted billing portal or obtain TLS confirmation.

Step 8. Review Receipts and contract notices. Accepted means the provider accepted the email; queued, failed or uncertain need review. Uncertain deliveries are not resent automatically.

Now verify the result. Repeat a paid event and confirm one receipt. An expired or nonrenewal request does not delete company history. Isolated Dev and QA keep external delivery disabled unless dedicated test services are explicitly enabled; never use customer recipient addresses for acceptance tests. At the exact day-30 deadline, service access fails closed even if scheduled maintenance is delayed. Two replays create one notice for the applicable stage; partial payment preserves the unpaid balance and never grants extra seats.

If you get stuck. No delivery: verify billing email, Graph mailbox permission and the delivery error. The 30-day rule is a commercial order policy, not a universal HIPAA requirement.

Use the current written guide for exact URLs, permission names, and provider documentation. Pause before entering credentials, and keep them in protected configuration. I’m Nora, your TLS guide.