Hello, I’m Nora, your AI guide from Technology Last Stop. This guide covers LastStop HQ — Owner Console · CRM & Finance. A dedicated owner-only planning system for customers, sales, subscriptions, financial entries, goals, forecasts, the shared invoice register, activity and branded reports. Current availability: Connect-authenticated owner Site active; signed-in role acceptance required.

Before you start. An active TLS owner account with LastStop Verify completed. Company administrators and non-owner TLS staff cannot enter this workspace. Use an approved synthetic account for acceptance. Keep credentials, personal data and recovery codes out of recordings.

Step 1. Open LastStop HQ at https://hq.techlaststop.com. Command Center > LastStop HQ · CRM & Finance opens it in a new tab. HQ uses the same LastStop Connect credentials and LastStop Verify flow as connect.techlaststop.com; it never uses ChatGPT sign-in. Its host-only session checks the active parent owner authority on every protected request. Customer-company owners, company administrators, billing contacts and non-owner TLS staff are denied.

Step 2. Use the single global search, currency selector, refresh control and View options to simplify the workspace. Review centered activity notices for newly detected invoices, drafts and knowledge; close them outside only when no text is at risk, otherwise Save, Continue editing or Discard.

Step 3. Use Business 360 to compare actual income, spending, pipeline, goals, gaps and transparent forecasts. Forecasts are planning estimates, not guarantees. Download branded customer or portfolio reports as PDF, Word, Excel or PowerPoint and print the approved TLS presentation layout.

Step 4. Choose a currency and accounting period. Recorded cash received is posted income less posted refunds. Expenses are posted costs; savings and opportunity values are separate and do not increase cash. Different currencies are never added together.

Step 5. Use Add entry to draft an expense, income, refund or saving with date, category, reference and optional company. Review it before posting. Owner-entered dates represent accounting dates. Provider receipt times retain the provider timestamp.

Step 6. Verified paid subscription invoices are recorded once from the payment acceptance workflow. Imported QuickBooks, Xero and Stripe invoice inventories do not themselves create paid entitlements or post an accounting receipt.

Step 7. A posted entry is retained. Correct an owner-entered posted mistake with a reasoned void and a new record. Provider receipts cannot be silently edited or voided from this page. Financial drafts can be recycled and restored for 60 days, subject to retention holds.

Step 8. Open Customer billing to search a company by name, domain or Customer ID, then open its protected billing and contact settings. Paid-through is a service entitlement date; consult the actual invoice for its due date.

Step 9. Open Invoices for the same invoice register used by Command Center > Billing and invoices. Search company, invoice number, email or notes; use the 25-record pages and Current or Trash filter. Invoices are denominated in USD. Saved changes notify other open invoice tabs in the same environment; a visible view also refreshes every 5 seconds. Separate environments retain separate records.

Step 10. Create an invoice in the centered editor. The approved horizontal TLS logo appears in PDF exports. Local invoice status changes do not charge a card, record provider-confirmed cash or activate a subscription. Signed Stripe invoice events synchronize saved invoices into the same register, including drafts created through Stripe tools in ChatGPT. Text written only in a chat has no invoice record. Other providers require their own accepted integration.

Step 11. An owner can move an unissued, unpaid invoice draft to Trash, restore it, or confirm permanent deletion immediately. Deletion removes the draft and its line items; the audit event remains. Issued invoices and payment evidence cannot be converted into deletable drafts. Refresh if another view changed the record.

Step 12. Open Stripe invoice synchronization to import historical invoices in batches of five, inspect pending work and retry failures. Provider USD totals, partial payments and remaining balance are authoritative. Company assignment uses an explicit Stripe customer mapping, never a guessed email. Edit or delete a Stripe draft at its source; after source deletion, its local draft mirror can be permanently removed from Trash. Retries cannot recreate a deleted source invoice.

Step 13. Use Sales pipeline to track a company opportunity, stage, amount and follow-up date. It neither activates a subscription nor sends a message. Review, update, recycle or restore an opportunity as needed.

Step 14. Use Cards and provider billing to reach hosted billing controls. Enter card data only on the authorized payment-provider page. This console does not collect card numbers, purchase storage or create vendor subscriptions.

Step 15. Production Capacity Watch opens https://connect.techlaststop.com/admin/storage, including when you open the finance view from Development or QA. Check the destination label before switching environments.

Now verify the result. Only a verified TLS owner can read or modify the financial ledger. Duplicate paid invoice events produce one receipt record. Unpaid invoices do not create recorded paid receipts. A saved Command Center invoice appears in owner CRM > Invoices with the same number and total. Trash, restore and immediate permanent deletion preserve issued invoices and reject stale updates. An anonymous user, a customer-company owner, a non-owner TLS staff member and an owner with an unverified or revoked parent session cannot enter HQ or its APIs. Duplicate and out-of-order Stripe invoice events preserve one canonical record; failed imports remain visible for retry.

If you get stuck. Totals are only as complete as recorded expenses, refunds and historical imports; this is not a reconciled accounting statement. Bank feed reconciliation, automatic provider expense imports and installed TLS vendor payment methods remain separate setup. If hq.techlaststop.com is unavailable, use the native owner-private recovery address and check the Sites custom-domain status before changing DNS. Stripe artwork upload is separate from key and portal verification. Both the square icon and horizontal logo must be present. Cross-domain invoice views refresh every 5 seconds while visible; provider delivery delays and retries can add time.

Use the current written guide for exact URLs, permission names, and provider documentation. Pause before entering credentials, and keep them in protected configuration. I’m Nora, your TLS guide.