Hello, I’m Nora, your AI guide from Technology Last Stop. This guide covers Support, export and offboarding. Keep the customer’s administrator in control of business access while TLS handles restricted platform operations. Current availability: Owner-assisted process.

Before you start. Verified customer administrator request and an agreed retention policy.

Step 1. Identify the company by Customer ID and domain before making changes. Log the request and the authorizing person.

Step 2. For support, start with the user role, environment, time, action and redacted error. Do not ask customers to email passwords, JWTs or API secrets.

Step 3. For employee departure, revoke access and sessions promptly; review connected provider identities and device enrollment.

Step 4. For company exit, agree on data export scope, supported formats, attachments, contractual retention and deletion date. Export only that company’s data and verify a sample restore.

Step 5. Cancel future billing at the agreed term boundary, settle outstanding invoices and revoke company-specific provider credentials and domain bindings.

Step 6. Use a reviewed deletion workflow and preserve only required records. Full automated company export/deletion and customer-controlled residency are not yet implemented.

Now verify the result. Export contains only the selected company’s records. Departed users, revoked keys and removed domains cannot regain access.

If you get stuck. A completed billing cancellation does not prove provider keys or devices were revoked. Check each system separately.

Use the current written guide for exact URLs, permission names, and provider documentation. Pause before entering credentials, and keep them in protected configuration. I’m Nora, your TLS guide.