Hello, I’m Nora, your AI guide from Technology Last Stop. This guide covers Choose and bill Managed IT Support separately from Company Workspace. Managed Support is a staffed TLS service with its own Standard, Professional and Enterprise pricing, entitlements and contract terms. Current availability: Plan model implemented; live charging remains behind Stripe acceptance and owner release gates.

Before you start. An approved company record and confirmed scope of support. An authorized signer, billing contact and at least ten supported users. For online charging, the verified Stripe product/price catalog, restricted runtime key, signed webhook and successful test-mode acceptance.

Step 1. When creating a company, choose Managed IT Support — TLS-managed service. Do not choose Company Workspace unless the customer purchased the customer-administered platform.

Step 2. Choose Standard at $79, Professional at $129 or Enterprise at $199 per supported user/month. Use month to month, or prepaid 12/24/36-month terms with 8/12/15 percent discounts.

Step 3. Review included support coverage, device allowance, integration eligibility and any project or vendor costs. The signed service agreement controls when it differs from list pricing.

Step 4. Record the authorized signer and policy acceptance. A quote or saved company does not activate paid entitlement.

Step 5. Use Stripe-hosted Checkout for a new subscription after test acceptance, or record a cleared manual payment with its real receipt reference. Never grant seats from a browser return URL alone.

Step 6. Use the hosted Stripe customer portal for customer payment methods, invoices and permitted cancellation controls. TLS payout bank details remain an owner-only Stripe task and can be completed later.

Step 7. Send and retain payment receipts and 90-, 30-, 14- and 7-day fixed-term renewal notices. A nonrenewal request records notice but is not cancellation confirmation.

Now verify the result. Managed Support users do not receive Company Workspace RMM, connector or backend administration merely because they are clients. Company Workspace and Managed Support use distinct Stripe products and prices, even when plan names match. Failed, incomplete or duplicate payment events cannot add licenses twice or grant unpaid access.

If you get stuck. An incomplete Managed Support catalog keeps online checkout unavailable; manual quoting remains available without changing entitlement. Do not enable automatic tax until applicable Stripe Tax settings and registrations are active and independently reviewed. Plan changes for an existing contract require a reviewed quote instead of silently replacing the current agreement.

Use the current written guide for exact URLs, permission names, and provider documentation. Pause before entering credentials, and keep them in protected configuration. I’m Nora, your TLS guide.