Hello, I’m Nora, your AI guide from Technology Last Stop. This guide covers Knowledge center: author, search and export. Use the TLS-branded web knowledge center at /knowledge. TLS global guides are read-only to customers; each company separately governs its private articles. Current availability: Implemented; company-scoped.

Before you start. A signed-in user. Only a TLS platform owner can create, revise, publish, archive or restore TLS global guides. A company Knowledge manager or authorized company administrator can edit only that company’s private knowledge.

Step 1. Open Knowledge center from Owner, Company or Setup guides. Search by title, summary or article text; filter by category and choose an article.

Step 2. Expand the reader for a larger view and collapse it when finished. Export an article or filtered set as a downloadable PDF. Filter to no more than 50 articles and 400,000 body characters per PDF.

Step 3. Choose New article in the company workspace only when your role includes company knowledge management. Enter title, category, summary, body and optional public HTTPS source. Save as Draft, publish after review or archive when superseded. These actions can never target a TLS global article.

Step 4. Use Version history to restore an earlier revision as a new draft. A concurrent edit cannot silently overwrite a newer version; refresh and reconcile the changes.

Step 5. Export a LastStop knowledge transfer JSON for portable articles. In the destination company workspace, import it. Imported articles become drafts; review and publish them. Users, credentials, source-company permissions and attachments are not transferred.

Step 6. Use Official web documentation to search supported vendor documentation. Without an owner-configured Brave Search key, the portal supplies direct vendor search links. With a key, it retrieves live results; Read opens an allowlisted page as plain text.

Now verify the result. A second company cannot retrieve private article text, history or PDF exports. Every company role, including Company owner and Knowledge manager, receives TLS global knowledge as read-only; only a TLS platform owner can change it. Archived shared guides stay hidden; PDF files include readable Unicode text and TLS branding.

If you get stuck. Shared guides can only be edited by the TLS owner in the shared workspace. A site that blocks automated reading can be opened in its own browser tab; arbitrary private network targets are not supported.

Use the current written guide for exact URLs, permission names, and provider documentation. Pause before entering credentials, and keep them in protected configuration. I’m Nora, your TLS guide.