Hello, I’m Nora, your AI guide from Technology Last Stop. This guide covers Run your company helpdesk. Keep company service tickets, assignments and private notes inside your own workspace. Current availability: Available to paid workspaces.

Before you start. Paid Company Workspace access and completed company MFA. Company support management permission for assignments, private notes and deletion.

Step 1. Open Company Workspace > Company helpdesk. A new company begins with an empty queue.

Step 2. Create a ticket with a subject, reproduction details, category and priority. Do not enter passwords or recovery codes.

Step 3. Open the ticket in the queue. Requesters see their own tickets and public replies; support managers see the company queue.

Step 4. A company support manager selects an eligible company assignee, updates priority and work status, and saves the current revision.

Step 5. Choose a public reply for the requester or a private internal note for support managers. Saving a reply does not claim external email delivery.

Step 6. Enter a clear resolution before selecting Resolved or Closed. Refresh when a concurrent change is reported.

Step 7. Use Open in new tab to work independently on another monitor. The URL retains the selected ticket.

Step 8. Managers may move a ticket to the 60-day recycle bin, restore it before its deadline or explicitly delete it permanently.

Step 9. For TLS Managed IT service, open /managed-it instead of routing the request into your own internal company queue.

Now verify the result. A different company cannot open this ticket. An ordinary requester cannot read private notes or another requester’s tickets. A closed ticket includes a resolution.

If you get stuck. Attachments and external reply delivery are not part of this company helpdesk release. Use the approved TLS support flow when those service capabilities are needed. A stale revision means somebody else updated the ticket. Read their change before retrying.

Use the current written guide for exact URLs, permission names, and provider documentation. Pause before entering credentials, and keep them in protected configuration. I’m Nora, your TLS guide.