Hello, I’m Nora, your AI guide from Technology Last Stop. This guide covers Recycle restore and purge accounts. Manage a 60-day recovery period for client users, staff and company profiles, with retained records kept separately. Current availability: Available with offboarding checks.

Before you start. The appropriate company user-management permission or verified TLS owner access. Complete external subscription, hosted-environment and agent offboarding before company purge.

Step 1. For company users, open Users and choose Recycle bin to view deleted identities and their recovery deadlines. Restore before the deadline or confirm permanent deletion.

Step 2. For internal staff, open the TLS owner staff-access management page. Deleted staff use the same 60-day recovery period. Existing unexpired shorter deadlines are extended by cleanup.

Step 3. For an entire company, TLS opens /companies, selects the company, then Overview > Company recycle bin and retention.

Step 4. Complete external subscription cancellation. Connect verifies a linked Stripe subscription is canceled before recycling its profile; this requires configured Billing provider access. End hosted-environment operations separately.

Step 5. Type the registered domain to recycle a company. Current sessions are revoked. The owner directory Recycle bin filter displays its deadline and any hold or error.

Step 6. Restore a company before the deadline. It returns to onboarding for review, without restarting paid services.

Step 7. Record a retention hold and reason when required. A hold pauses company purge; release it only after approved records review.

Step 8. Open /admin/account-recovery to inspect automatic cleanup status and retained company documents. The hosting maintenance handler and traffic fallback share one lease. An idle application depends on scheduler invocation.

Step 9. Retire real RMM agents before permanent company purge. Expired eligible records are cleaned in bounded batches; failures preserve retry information.

Step 10. Keep required contracts, accounting and historical audit/service records under their separate approved retention schedule. Their retention does not grant portal access to a deleted identity.

Step 11. In the owner company directory, choose Delete · move to Trash from the company status menu. Confirm the displayed company domain. Disabled clients have aligned Restore and Move to Trash actions.

Step 12. Open Company Trash to restore a retained company or request immediate permanent removal. A retention hold or active provider subscription prevents removal. Large company cleanup continues in batches; required agreements, invoices and audit history follow their own retention schedule.

Now verify the result. The deadline is 60 days after deletion. Deleted identities cannot use previous sessions or inherited access. A second company and TLS staff registrations remain intact.

If you get stuck. A canceled external subscription must be verified; a local delete is not a vendor cancellation. A company that is already purging cannot be restored. Escalate the recorded cleanup error. Required HIPAA Security Rule documentation has a separate retention obligation; the recycle window does not replace it.

Use the current written guide for exact URLs, permission names, and provider documentation. Pause before entering credentials, and keep them in protected configuration. I’m Nora, your TLS guide.